FAQs

Welcome to our FAQ page! Here, you'll find answers to some of the most common questions about our luxury and urban designer fashion outlet.

What is your return policy?

We accept returns within 14 days of receipt, provided the items are in their original condition with all tags attached. Return shipping is at the customer's expense.

How long does shipping take?

Shipping times vary based on your location, but we aim to have your order delivered within 5-7 business days.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check the shipping options available for your country during checkout.

What forms of payment do you accept?

We accept all major credit and debit cards, as well as PayPal and Apple Pay.

Can I track my order?

Yes, you will receive a tracking number once your order has been shipped. You can track your order through our website or the shipping carrier's website.

 

What if an item I want is out of stock?

If an item you want is out of stock, please sign up for our email newsletter to be notified when it becomes available.

 

Do you offer a size chart?

Yes, we have a size chart available for each item on our website.

 

How do I care for my clothing items?

Care instructions for each item can be found on the product page or on the care label of the garment.

 

If you have any further questions, please contact us at customerservice@trevimoda.com

Our team is always here to assist you!